Bike Hire

Privacy Policy

The following privacy policy covers the website www.newforestcycling.com, owned by New Forest Cycling Ltd.

Address: New Forest Cycling Ltd, Village Centre, Burley, Hampshire, BH24 4AB

Email: info@newforestcycling.com

Tel: 01425 403584

What data do we collect?

We aim to collect as little data as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained in the relevant section later.

  • If you are ordering from us:
    • Your name, email, telephone number, postal address and postcode, along with your public IP address.
    • Optionally, you may also provide a delivery name, address, postcode and telephone number
  • If you are using our contact form:
    • Your email
    • Optionally, you may also provide a name and telephone number
  • If you email us directly:
    • Your email and name
  • If you create an account with us:
    • Your email and name
    • Optionally you may choose to save postal addresses and postcodes, and payment details for future purchases
  • If you subscribe to our mailing list:
    • Your email address

We DO NOT collect or store payment details within this website.

All payment details are handled with the relevant services provider. We do not have access to full payment information.

Payment Services providers:

Stripe

Link

Paypal

How we use your information?

  • If you are ordering from us:
    • We will use your information to process your order, carry out fraud screening and deliver goods to you.
    • Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
  • If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
    • Your information will only be used to answer your enquiry

How long do we retain your information?

Our website has automated features which ensure that no personally identifiable information is retained for any longer than is strictly necessary.

For information held because you have ordered from us, the period is 4 years which time your personal information is removed from the order record within our website. Cancelled or refunded orders will only be kept for 4 weeks.

If you commence but do not fully complete an order with us, some of your information may have been captured, however your personal information is automatically removed from the abandoned order record after 4 weeks.

If you sign up for an account with us, any information you give us will be retained until your account is inactive for at least 4 years.

How secure is your information?

Your connection to this website utilises SSL technology which encrypts all communications between your browser/device and the site.

Once any information you share with us is received, any data we store within the website is stored in an encypted format which can only be accessed by select members of the New Forest Cycling team.

Access to the administrative sections of our website is tightly limited to prevent access from outside our organisation.

Whilst we cannot 100% guarantee the security of data, we take all reasonable and practical precautions to keep your information safe.

Access to your information

Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a “Subject Access Request” by contacting us via email, info@newforestcycling.com.

Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.

If you wish to delete your data

You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either

  • email us at info@newforestcycling.com
  • or write to us at: New Forest Cycling Ltd, Village Centre, Burley, BH24 4AB

Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.

Cookies

We may use cookies and similar tracking technologies to gather information when you interact with our services. Some online tracking technologies help us maintain the security of our services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
 
We also permit third parties and service providers to use online tracking technologies on our services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our services or on other websites. You reserve the right to restrict the use of these third party cookies.
 

Changes to the privacy policy

Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.

This policy was last updated 11/01/2026.