Delivery & Returns
Delivery
Normally, we aim to pack up and send out your orders on the same day (especially if you order before midday) and you’ll have the option to pick which courier you’d like to use at checkout. All letters will be sent via Royal Mail and all bikes are sent using Paisley Freight. Other items have the option of Evri or Royal Mail. Delivery time is usually two or three working days from dispatch.
We deliver to all of mainland UK for the costs shown below, please contact us via phone on 01425 403584 or email info@newforestcycling.com to enquire about shipping to non-mainland locations.
In-Store Pick up is also available at checkout, if you’d like to come and pick up in person!
Warranty & Insurance
CUBE Warranty
Your CUBE bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, CUBE provides customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:
For all frames and rigid forks from model year 2011 and older CUBE guarantee from the date of sale:
Aluminium: 5-year guarantee
Titanium: 5-year guarantee
Carbon fibre, aluminium-carbon fibre: 2-year guarantee
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For all frames and rigid forks from model year 2012 and onwards CUBE guarantee from the date of sale:
Aluminium: 6-year guarantee
Carbon fibre, aluminium-carbon fibre: 3-year guarantee
If a break occurs during this period (from date of sale), CUBE will replace the item with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame’s function (e.g., seat post, derailleur, headset, rear shock, etc.) must be borne by the customer.
Bosch Warranty:
Our E-Bikes come with 2 year warranty on all Bosch parts. The warranty begins with the sale of the e-bike, up to a maximum of 48 months from the battery’s date of manufacture.
Bosch e-bike batteries also have a guarantee that within the first 2 years or up to 500 full charge cycles the battery will hold 60% of it’s nominal capacity.
Insurance:
VeloLife offers 90 days of free insurance on your brand new CUBE bike. They will give you 30 days free cover when you sign up and, if you choose to buy a bike policy, they will discount 2 months premium off the cost of the first years cover.
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