Normally, we aim to pack up and send out your orders on the same day (especially if you order before midday) and you’ll have the option to pick which courier you’d like to use at checkout. All letters will be sent via Royal Mail and all bikes are sent using Paisley Freight. Other items have the option of Evri or Royal Mail. Delivery time is usually two or three working days from dispatch.
We deliver to all of mainland UK for the costs shown below, please contact us via phone on 01425 403584 or email info@newforestcycling.com to enquire about shipping to non-mainland locations.
In-Store Pick up is also available at checkout, if you’d like to come and pick up in person!
We want you to be 100% happy with your shopping experience and therefore we offer a 30-day returns policy for any unwanted and unused items that are still within their original packaging. Please be aware that in this instance the customer must cover the cost of returning an unwanted item.
We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.
If you’re returning a faulty item, please contact us so we can assist you.
Your CUBE bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, CUBE provides customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:
VeloLife offers 90 days of free insurance on your brand new CUBE bike. They will give you 30 days free cover when you sign up and, if you choose to buy a bike policy, they will discount 2 months premium off the cost of the first years cover.
